Shipping policy

Shipping Policy

All orders are shipped the next working day via ROYAL MAIL TRACKED service and shipping is free for orders over £30.00. This is an end-to-end tracking service and you will be updated from the moment of dispatch to the estimated time and day of delivery.

1st Class Tracked:

  • Delivered next day after dispatch. 
  • £4.25.
  • Orders must be placed before 14.00 to be dispatched the same day.

2nd Class Tracked:

  • Tracked delivery within 1-3 days.
  •  Trackable via Order History.
  • From £3.39.
  • Orders must be placed before 14.00 to be dispatched the same day.

We cannot be held liable for any delays or loss of goods caused by Royal Mail whilst goods are in transit, as our products do not include transit insurance. If goods are lost in transit, any refunds or replacements offered will be on a goodwill gesture basis less our shipping costs. By purchasing, you accept that Smelephant will not be held liable for goods lost in transit and does not need to offer refunds covering losses.